FAQs

Have questions about Alma? We're here to help.

General
Retreat
In-Home
Confinement

What is postpartum care?

Postpartum care is professional support designed to help parents recover, adjust, and feel supported after bringing home a baby. It focuses on both maternal recovery and newborn care during the weeks and months after birth, often called the fourth trimester.

Postpartum care may include:

  • Overnight newborn support
  • Feeding support (breastfeeding, pumping, bottle feeding)
  • Maternal recovery support
  • Newborn education and guidance
  • Sleep support
  • Light household help 
  • Meal preparation and nutrition focus
  • Emotional support for parents

The postpartum period can be physically and emotionally demanding. Professional postpartum care helps families recover, learn, and build confidence during the transition into parenthood.

At Alma, postpartum support is designed to care for both mother, birthing parent and baby, recognizing that supporting maternal recovery strengthens the wellbeing of the entire family.

What is the difference between a postpartum doula, night nurse, nanny, and postpartum caregiver?

These roles can overlap, but they serve different purposes.

Postpartum doula

  • Focuses on postpartum recovery and family adjustment
  • Provides education and emotional support
  • May assist with newborn care

Night nurse / overnight newborn specialist

  • Primarily focused on overnight newborn care
  • Helps families manage feeds, soothing, and sleep

Nanny

  • Longer-term childcare support
  • Typically focused primarily on child supervision
  • Less specialized in postpartum recovery

Postpartum caregiver

  • Combines newborn expertise with maternal recovery support
  • Supports both baby and parent wellbeing
  • Focuses on education, recovery, household adjustment, and confidence building

Alma's model centers on postpartum recovery for the birthing parent as well as newborn support, recognizing that caring for parents is a critical part of caring for babies. The Postnatal Care Specialist role blends the approach of traditional doula, nanny and overnight newborn specialist to optimize recovery and build confidence in families as they take on this new chapter. 

Can Alma help me understand my benefits coverage?

Yes.

Insurance and benefits navigation can feel complicated during pregnancy and postpartum recovery.

Alma helps families understand:

  • Potential reimbursement options
  • Documentation requirements
  • Health Spending Account eligibility
  • Questions to ask insurance providers
  • Coverage pathways that may apply to postpartum support

The goal is to simplify the process so families can focus on recovery and support planning. Start by using our Benefits Eligibility Assessment Tool.

When should I book postpartum care?

Many families book postpartum care during pregnancy, often during the second or early third trimester.

Booking before birth allows time to:

  • Secure preferred availability
  • Interview a selection of caregivers
  • Build an integrated postpartum plan
  • Understand funding options 
  • Coordinate schedules around your due date

That said, families can also book after baby arrives. We will always do our best to support families at any stage. 

It’s not uncommon for parents to realize they need additional support once postpartum recovery begins.

Can I book postpartum support after my baby is already born?

Yes.

Many families seek support after delivery.

Common reasons include:

  • Sleep deprivation
  • Feeding challenges
  • Recovery after birth
  • Feeling overwhelmed
  • Limited family support
  • Partner workload concerns

Postpartum support can be valuable whether you book before birth or weeks afterward.

It is never "too late" to ask for support. If you have an urgent request, you can email concierge@email.com to get started right away.

How much postpartum care do families usually need?

Every family is different.

Common care arrangements include:

  • A few overnight shifts per week
  • Intensive support during the first 2–6 weeks
  • Daytime recovery support
  • Overnight-only care
  • Combined daytime and overnight care

Factors that influence support needs include:

  • First baby vs experienced parents
  • Birth recovery
  • Feeding goals
  • Sleep needs
  • Partner schedules
  • Multiples
  • Available support network

Many families benefit most from support during the early postpartum period. This ensures that the birthing parents recovery is prioritized, helping you navigate the intense transition from pregnancy into postpartum.

How much does postpartum care cost?

Postpartum care costs vary based on:

  • Care schedule
  • Daytime versus overnight support
  • Duration of care
  • Family needs
  • Location

When planning postpartum care, families often consider:

  • Insurance reimbursement opportunities
  • Health Spending Accounts
  • Employer benefits
  • Family gifting options

Many parents view postpartum care as an investment in recovery, sleep, education, and family wellbeing. Alma Care offers hands-on care for as little as $900 for 5 days of care.

What is the fourth trimester?

The fourth trimester refers to the first three months after birth.

This period involves significant adjustment for both parents and baby.

Families may experience:

  • Physical recovery from birth
  • Feeding transitions
  • Sleep disruption
  • Emotional adjustment
  • New routines and responsibilities

Babies are also adapting to life outside the womb.

The fourth trimester is often one of the most demanding periods of parenthood, which is why postpartum support can make a meaningful difference.

What does postpartum recovery actually look like?

Postpartum recovery involves physical, emotional, and mental healing after birth.

Recovery experiences vary, but may include:

  • Physical healing
  • Nutritional needs
  • Hormonal changes
  • Sleep deprivation
  • Feeding challenges
  • Emotional adjustment
  • Learning newborn care

Recovery after vaginal birth and Cesarean birth can look different. Healing takes time but proactive support helps significantly. 

Support, rest, education, and practical help can play an important role during postpartum recovery.

Can Alma help after a C-section?

Yes.

Recovery after a Cesarean birth often requires additional support.

Families recovering from C-sections may benefit from help with:

  • Rest prioritization
  • Overnight newborn care
  • Household flow
  • Feeding support
  • Recovery routines
  • Reducing physical demands during healing

Postpartum support allows families to focus more energy on healing and bonding.

What qualifications do your care providers have?

At Alma, our care team comprises maternal and infant care professionals who are the best in their fields. They’re passionate about women's health and supporting families through a vulnerable period.

Our Postnatal Care Specialists bring experience as Registered Nurses, Lactation Consultants, Postpartum Doulas, Perinatal Support Workers, Personal Support Workers, International Midwives, Registered Social Workers, Early Childhood Educators and passionate postnatal caregivers.

All have expertise in infant care and development, including feeding, sleep training, CPR and managing multiples, ensuring that Mama is resting and recovering comfortably.

Where do you offer care?

Retreat: The Alma Retreat is nestled within the Kimpton St George Hotel in Yorkville, Toronto (Bloor & St George).

In-Home: We bring the Alma experience to the comfort of your home, currently serving communities in the GTA+ including Toronto, Durham Region, Halton Region, Peel Region, York Region, Dufferin County, and Simcoe County. If your family is outside these areas but near the Greater Toronto Area, please reach out; we may be able to arrange an experience for you.

Is Alma covered by benefits?

We encourage you to speak with your benefits provider to confirm what you might be covered for through your HSA, Wellness Account, and Extended Health Benefits. We will provide an itemized receipt you can submit to your provider at the end of your stay.

How long in advance do I have to book Alma? 

We suggest completing your booking when you feel this is the right approach for your family’s journey. Our Postnatal Retreat can often become waitlisted based on the nature of the intimate setting. If booking in-home care, securing your team early will ensure the best fit and coverage for your needs.

A deposit is taken at the time of booking and is completely refundable up to 30 days before care starts. 

Can you accommodate twins or multiple births?

Yes, we warmly welcome multiples! There is an extra per-day rate for multiples—speak to an Alma specialist for more information.

Can you accomodate pets?

During the intake process we identify specifics around the household dynamics, inclusive of pets. We'll be sure to provide care team options who are comfortable with fur babies and in some instances can arrange for a pre-meeting in person to ensure everyone gets to know one another before baby arrives.

Can we discuss our schedule & individual needs before we finalize a plan?

During the initial consultation, we will discuss your birth and postpartum plans, inclusive of family dynamics, existing schedules, commitments and support structure. We'll recommend a schedule that works best for you and will revisit prior to care commencing, to ensure that any changes to the plan are reflected in the schedule. Once baby arrives, we know that even more changes occur and can work with you to adjust your schedule to ensure that your care is optimized.

What are your cancellation policies?

We offer a full refund 30 days before care begins. 

What services are included in the Alma Care experience?

Alma Care provides luxury accommodations for the new family, allowing them to rest, recover, learn, and enjoy themselves. Services include 24/7 care for the mother & baby, nutritious meals & snacks, lactation support, and parent workshops.

How do I know what dates to book?

If looking for care immediately following discharge from the hospital, you will select the day following your due date for vaginal births and two days following your scheduled c-section. We know that babies arrive on their timeline and will keep in touch with you leading up to and during your labour to monitor progress and adjust as needed.

Do I have to come directly from the hospital? How long after can I come?

We offer hospital transfers from all Toronto hospitals, but you do not need to come directly. We encourage you to visit our retreat as early after giving birth as you’re comfortable with. We accept families up to 4 months postnatal.

Where are you located?

Alma Care is nestled within the Kimpton St George Hotel in Yorkville, Toronto (Bloor & St George).

What food is served throughout the retreat?

Our menu is designed for postpartum recovery. It includes many dishes inspired by traditional Chinese and Korean confinement meals and flavours from around the globe. We also offer nourishing broths, soups, teas, and snacks to support recovery & milk production. If you don’t prefer Asian-inspired cuisine, simply let us know; we will curate the menu to suit you.

We will also accommodate dietary restrictions & preferences. Please let us know in advance of your stay.

Can my baby sleep in the nursery if I want extra rest?

Yes, we're here to be your village and support you when you need downtime to rest & recover.

How long should I stay?

Our goal is to ease the anxieties of this beautiful yet stressful time. We encourage you to book a consultation with our Care Team to curate an experience that best supports your family's needs.

Alma also offers a signature traditional confinement program, where guests stay for 30 days and follow a structured 4-week recovery plan.

What services are available to add on?

Additional services include care for twins, spa services, newborn photography sessions, postpartum counselling, shuttle service from the hospital, dedicated 1:1 care for you and your baby, and at-home extension services.

Can I stay with you before birth?

Yes, we offer pre-birth stays to help you prepare for your delivery. This is also an excellent option for out-of-town parents.

Can my partner stay with me?

Of course! Our packages include accommodation for a partner (or support person). While partner’s meals are not included in the package rates, they can be added for $100/day.

What does an Alma caregiver do during a shift?

An Alma Postnatal Care Specialist provides hands-on support for both newborn care and maternal recovery.

Depending on your family's needs, care may include:

  • Newborn feeding support
  • Diaper changes
  • Bottle preparation and sterilizing
  • Soothing and settling baby
  • Feeding and sleep tracking
  • Pumping support
  • Helping parents learn newborn care skills
  • Light household support 
  • Meal preparation and nutrition focus
  • Creating opportunities for parents to rest and recover
  • Attending appointments alongside parents
  • Watching baby while parents are away from the household for short periods of time

Overnight care focuses on helping families get restorative sleep while ensuring newborn needs are supported safely and consistently. We can also assist in developing healthy sleep routines for baby, making sleep more reliable for the family in the long run. 

Daytime care may focus more heavily on recovery, education, routines, and household flow.

Every family receives a personalized care approach based on recovery goals, feeding preferences, and household needs.

What happens during an overnight postpartum care shift?

Overnight postpartum care is designed to help families rest while ensuring newborn needs are supported.

Overnight support may include:

  • Feeding support
  • Bottle preparation
  • Diaper changes
  • Newborn soothing
  • Sleep tracking
  • Pumping support
  • Helping parents maximize uninterrupted rest
  • Building reliable sleep routines for baby 

Each family's overnight routine looks different.

Some parents prefer to remain fully involved overnight.

Others prioritize longer stretches of sleep during recovery.

Care is tailored to your family's goals.

I have support requests that aren't listed in the sample schedule. Will they be available?

Alma at Home is a highly personalized experience tailored to your family's unique needs. We’ll incorporate support in areas that benefit your recovery and your baby’s growth. We understand that needs can vary day by day and are committed to providing the necessary support as situations arise.

What add-on services are available?

We offer a range of add-on services, including In-Home Lactation Consultation, Postpartum RMT Massage), Newborn Photoshoots, Food Delivery, Care for Multiples, and more. Alma at Home is a highly customizable experience tailored to your family's needs and preferences.

Can I speak to my night nurse/care professional before my services?

Absolutely! We are happy to arrange a meeting in advance to ensure a safe, streamlined, and positive experience.

Is parking available for the 30 days?

Yes, parking is available at the Kimpton, and MCC guests will receive complimentary parking for the entire month.

What does a day in the retreat look like?

Check out this video for a glimpse into a day in Alma’s MCC program.

Is there a virtual tour?

Yes! Watch this video to take a virtual tour of the Alma Care retreat at Kimpton.

How does Alma’s Modern Chinese Confinement program differ from the retreat?

Alma’s Modern Chinese Confinement program is inspired by traditional Chinese postpartum practices, focusing on nutrition, rest, and recovery for long-term health. It is a structured, 30-day experience centered around a four-week curated plan for the mother. In contrast, the retreat offers comprehensive postpartum care with more flexibility and a less structured approach.

The Modern Chinese Confinement program also includes exclusive services such as 20 days of partner meals, two 60-minute recovery acupuncture sessions, belly binding (with or without herbs), and ginger baths.